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Q. What currency can I use to pay for my subscription?
A. You can pay in Sterling on this site or in US Dollars on our US website
Q. What payment method can I use?
A. On this website you can pay using direct debit (UK only) or credit/debit card. We can also accept cash/cheque or a standing order or set up an invoiced or continuous credit card payment through customer services - please call 0844 543 8035 from the UK or +44 (0)1795 592 986 from overseas
Q. When will money be taken out of my account?
A. If you pay by direct debit, then money will be taken out of your account according to the term agreed. The first direct debit payment will be indicated in your subscription acknowledgement letter, which will typically take up to 10 days to be delivered from the date you placed your order. Trial offer payments are taken from your account typically within 2 to 3 days of order confirmation. If you would like to know the exact dates that money is due to be taken from your account, then please do not hesitate to contact our customer service team.
Q How do I cancel my subscription?
A. To cancel your subscription please call us on 0844 848 2800 from the UK or +44(0) 1795 592 986 from overseas. Should you wish to cancel your subscription it will be cancelled on expiry of the current term which will not be refundable other than in exceptional circumstances.
Standard (ie non-trial) Direct Debit subscription rates are fixed for one year, after which they are subject to change. We will inform you of any changes to your payment amounts.
Please note that if your subscription includes an introductory gift, the gift will not be despatched until payment has successfully been processed.